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About Us

Drillteam is a brand innovation company which follows a 2.0 approach to engaging consumers.

Our sweet spot: the hyper-mediated, time-shifting, ad-skipping, lean-forward consumer.

Our expertise: moving beyond the 1.0 model of broadcasting a singular message to 2.0 engagement. We interact directly with these influential consumers to co-create your brand.

Social networks. Blogs. Web 2.0. Word of mouth. Influencers.  Live event activation. Brand ambassador networks. Online Collaboration Tools. Engagement. Relevance. It’s all connected through a mindset of interactivity and consumer control. This 2.0 world requires something more than new tactics. It requires a new approach. A new process.

That approach is what we call collaboration. You want some help navigating? Good. That’s what we do. 

External Stimuli
From Research to Conversations
"You can't ask people what they want, because what they say and what they do are two different things," says Artie Bulgrin, senior VP-research and sales for ESPN. Bulgrin's...

Sep 19, 2008 By editor

Don't Make Virtual Friends on Facebook
Facebook only wants you to friend your real friends, according to recent communications sent to ejected new Facebook users. The company had deleted new users who were lured...

Sep 15, 2008 By Jen
American Airlines' Widget Experiment

Travel widgets across the web have been a natural application for Facebook and other social networks. The popularity of Trip Advisor's Cities I've Visited widget, and communities like YelpDriftr and Dopplr have proven that sharing travel information is one of our favorite social activities.

American Airlines developed their own Facebook widget, Travel Bag, to learn more about consumer preferences and traveling social behavior. There are three main widgets-within-a-widget in the AA Travel Bag: Favorites, Travelogue, and Trip-O-Vent. According to Media Post, American Airlines has launched this widget as an experiment, hoping to learn about consumers in order to deliver more relevant marketing messages.

If the widget is an experiment, then we recommend that American Airlines adopt the scientific method to learn from the discussion wall comments to refine and improve the experience. Early users have reported bugs, inappropriate design, lack of integration with the AA.com site for frequent travelers, and overly limited options. For example, the Trip-o-Vent feature asks you to count down to an upcoming trip, but then only offers US-based destinations. One would expect the most interesting socially networked travel discussions would occur when planning for overseas travel, as tends to be the case on Dopplr and other online travel tools.

We look forward to watching this experiment unfold.

 
 
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